FAQs

General Questions

  • Users may download the Penang Smart Parking app via Apple App Store or Google Play Store.
  • The Penang Smart Parking app comes in either Bahasa Malaysia or English.
  • To successfully run the Penang Smart Parking app, users will need to have the following operating systems:

    i. Android version 4.4.4 (KitKat) and above;
    ii. iOS version 12.1 and above.
  • The Penang Smart Parking app allows for multiple vehicles to be registered from a singular account. This also means that a single account can be used to pay for parking and/or monthly passes for multiple registered vehicles.
  • Users may access their respective Penang Smart Parking account via the Penang Smart Parking Portal to purchase monthly passes.
  • The Penang Smart Parking app does not allow for any sort of parking space bookings. The app only allows users to find the nearest parking spaces, pay for parking/ purchase monthly passes, and pay for compounds.
  • Users who do not have access to smart devices can pay for their parking/purchase their monthly parking passes via the following:
    i. Electronic parking coupons (e-Coupons) which are sold through parking agents.
    ii. Payments can be made with the help of friends and family.
  • Users can access the Penang Smart Parking portal with whatever browser they have on their computer/laptop. However, for best results, users are encouraged to use:
    i. Chrome Version 73
    ii. Internet Explorer 11

Data Security and User Support

  • All public user data is protected under the Personal Data Protection Act (“PDPA”). Penang Smart Parking app does not share public user information with third parties.
  • Users can download the Penang Smart Parking app into their new smartphone device and register using the user’s same phone number. The user’s account will then be safely restored.

Reload/Topup

  • The payment modes available to reload your Penang Smart Parking app are Credit/ Debit Card, FPX & e-Wallet.
  • The maximum value for each transaction is RM5000.00. Users can make multiple transactions without limit.
  • The Penang Smart Parking app does not allow for any refunds of any made transactions within the app.
  • For further inquiries, kindly contact our dedicated helpdesk at:
    i. Telephone No : 03 – 8026 8128.
    ii. E-mel : support_psp@htpsmartsolution.com.my.

Monthly Pass

  • No, a single monthly pass purchase in the Penang Smart Parking app cannot be shared with multiple vehicles. The Penang Smart Parking monthly pass behaves just as the physical monthly pass sticker before it. Each monthly pass purchased is unique, tied only to one vehicle.
  • Monthly passes are non-transferable, as the purchases are fixed with their designated licence plates.
  • The status can be checked through the ’Monthly Pass’ screen within the app.
  • Enforcers may conduct checks via their own smart devices.